Terms of Use

1. Acceptance of terms

By accessing or using iChef, you agree to be bound by these Terms of Use. If you do not agree, please do not use the platform.

2. What we provide

iChef connects independent freelance chefs with clients who want private dining experiences in their homes. We are a marketplace and booking platform; chefs are independent contractors, not employees of iChef.

3. Chef requirements

Chefs must complete the iChef Academy Food Hygiene Essentials, Food Intolerances & Allergies and Cooking Class courses before publishing a profile. You are responsible for complying with all local food-safety, licensing, tax, and insurance laws in your country and city.

4. Client responsibilities

Clients must provide accurate booking details, including dietary restrictions, allergies, and the correct event address. You are responsible for verifying that a chef's offerings meet your needs before confirming a booking.

5. Payments and cancellations

Pricing is set by each chef and shown on their profile. When a client pays through iChef, the total includes the chef's base price plus a 10% client service fee. iChef also deducts a 10% chef service fee from the base price on each completed booking.

Cancellation and refund policy

• Client cancels at least 72 hours before the event: full refund of the amount paid by the client.
• Client cancels 24 to less than 72 hours before the event: 50% refund of the amount paid by the client.
• Client cancels less than 24 hours before the event: no refund.
• Chef cancels at any time: the client receives a full refund, regardless of when the cancellation occurs.
• Declined bookings: if a chef declines a booking before confirming it, no payment is collected and no refund is due.

Refunds are processed to the original payment method used at checkout. Refund processing times depend on the client's bank or card issuer. The refund percentages above apply to the total amount paid by the client, including the client service fee.

6. Platform-only bookings

Clients and chefs agree to make, accept, and pay for all bookings exclusively through the iChef platform. Both parties are prohibited from arranging bookings outside of iChef, bypassing the platform's payment system, or exchanging private contact details to complete a transaction independently. Violations may result in immediate account suspension, forfeiture of platform benefits, and legal action under the laws of Spain.

7. Prohibited conduct

Do not use iChef to harass, discriminate, defraud, or endanger others. Do not share another user's private contact or address information outside the platform without permission.

8. Limitation of liability

iChef is provided "as is". To the fullest extent permitted by law, iChef is not liable for disputes, food-borne illness, property damage, or other incidents that arise from interactions between chefs and clients.

9. Governing law

These Terms are governed by the laws of Spain. Any disputes will be resolved in the courts of Lérida, Spain.

10. Changes to these terms

We may update these Terms from time to time. Continued use of the platform after changes means you accept the revised Terms.

11. Contact

For questions about these Terms, contact iChef at onjstore@gmail.com.